Regulator questions whether consumers are getting value from new TV offerings
GATINEAU, Que. — The big four TV service providers are defending how they rolled out new, trimmed-down TV packages earlier this year, denying in hearings Wednesday that they were being “paternalistic” with customers by placing restrictions on the cheapest of their offerings.
All four companies told the hearings they’ve learned lessons from the roll-out — about what their customers are looking for and in the case of BCE Inc., how to better train their front-line employees.
The chairman of the Canadian Radio-television and Telecommunications Commission opened two days of hearings studying the newly mandated basic cable and satellite packages, saying many consumers question whether they’re getting any value for their money.
While some appreciate the new offerings, many clearly are not happy with how the new package choices were implemented, Jean Pierre Blais said in his opening remarks.